Privacy Policy

Effective date: September 9, 2026

This Privacy Policy explains how Locksmith Serge, Mobile Lock and Key Service, handles information submitted through locksmithserge.com and related service communications.

Information We Collect

We may collect information that you voluntarily provide through a service or contact form, including:

Name, phone number, and email address
Service address, city, ZIP code, or other service location
Requested service and scheduling preferences
Details about the lock, key, door, property, or access issue
Vehicle information when relevant to an automotive request
Photographs or files you choose to upload
Other information you choose to include with your request

How We Use Information

Submitted information may be used to:

Respond to and evaluate service requests
Contact you about the request
Schedule or coordinate service
Maintain CRM and service records
Operate, maintain, and secure the website
Meet applicable legal, accounting, or safety obligations

Service Providers

Limited information may be processed by service providers that support website hosting, database and file storage, email delivery, or SMS and communications infrastructure. These providers process information to perform operational services for us, not for their own marketing or promotional purposes.

SMS and Mobile Messaging

We do not sell, rent, or share mobile phone numbers, SMS consent information, or messaging opt-in data with third parties or affiliates for their marketing or promotional purposes.

Website visitors are not automatically enrolled in marketing SMS by submitting a service request. The current website lead-notification workflow sends internal transactional alerts to an authorized Locksmith Serge owner or operator; it does not automatically send SMS messages to the customer.

SMS communications are sent only where an authorized recipient has provided or confirmed a mobile number and enabled or otherwise consented to the applicable messaging workflow. Message frequency varies. Message and data rates may apply. Where two-way messaging and keywords are supported, reply STOP to opt out or HELP for help.

Mobile numbers and messaging consent data are not shared with third parties or affiliates for marketing or promotional purposes.

Data Security

We use reasonable administrative and technical measures intended to protect information. No website, storage system, or transmission method can be guaranteed to be completely secure.

Data Retention

Records may be retained as reasonably necessary to provide or document service, conduct business, maintain security, support accounting, or meet legal obligations.

Children

This website is not directed to children under 13. Service requests should be submitted by adults or other persons authorized to request the work.

Changes to This Policy

We may update this policy when our practices or legal requirements change. The current version and effective date will appear on this page.

Contact

For privacy questions, email sergelockservice@gmail.com.